Refund Policy
Effective September 1, 2026
Requesting a refund
For purchases paid through Paddle, Paddle is the Merchant of Record and handles payment-related inquiries and eligible refunds. Use the contact information on your Paddle receipt or visit Paddle buyer support with your transaction details.
Cash App and Zelle
For direct payments, contact licencias@mail.pandyvpn.uk with your order number and payment reference. These purchases are not covered by Paddle's payment support or refund process. We review duplicate payments, delivery failures and refund requests directly; submitting a request does not automatically refund a transfer. Mandatory consumer rights remain unaffected.
Digital products
Refund eligibility depends on Paddle's buyer terms, applicable consumer law and the circumstances of the request. We may help investigate activation failures, duplicate purchases or material product defects. Nothing in this policy limits mandatory consumer rights.
Before requesting a refund
If a license email did not arrive or activation failed, contact licencias@mail.pandyvpn.uk so we can resend the license or resolve the device activation.